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Patient Financial Services

Paying for your health care can be stressful, expensive and confusing but we want to make this process as easy as possible. We’re here to help.

Paying For Services

If you provide Southwest Health with your insurance information during registration, we can bill your insurance company on your behalf. In the event that you are not able to provide your insurance information at the time of registration, please send us a copy of your card via fax at (608) 342-0938 or mail it to the physical address below with “Attn: Patient Financial” in the address.

Please remember, all charges not paid by your insurance company, including coinsurance and deductible amounts, must be paid within 30 days of billing unless you contact us to establish payment arrangements.  To find out more about billing and insurance, check out our Frequently Asked Questions.

To pay by Visa or MasterCard in MyChart, click here.

Or, send check or money order to, or pay in person at:

Southwest Health, 1400 Eastside Road Platteville WI, 53818.

Questions? Please call (608) 342-4717.

Financial Assistance

A financial counselor is available to discuss your payment options and create a payment plan for your hospital bill. If you have no insurance, our counselors can review programs for which you may qualify and would be more than happy to assist you in the application process.

Financial Assistance Program

To help you pay for your care, we can also provide an application for our Financial Assistance Program. Federal poverty guidelines are used to determine program eligibility and remember, elective hospital services are not eligible. If you apply for financial assistance, you will need to supply supporting documents (we will go over these with you).


Click on the document name below to view:

Plain Language Summary of Financial Assistance- English
Plain Language Summary of Financial Assistance- Spanish

Financial Assistance Policy (English)
Financial Assistance Policy (Spanish)

Financial Assistance Application (English)
Financial Assistance Application (Spanish)

For questions, please call our Financial Counselor at (608) 342-4717.


Getting access to health insurance for your family is easy. To apply for free or low-cost health and nutrition benefits, visit this link or call (800) 362-3002.


To receive an estimate for future services, please contact the manager of Patient Financial Services at (608) 348-2331. All quotes are estimates based on historical information. Actual patient balances will differ due to medical history, lab work, pharmacy dosage, etc. Any differences between estimates and actual balance are the patient’s responsibility.

If your insurance company requires this information, you will need to contact them directly. Many insurance companies require written documentation and will not take information verbally. It is your responsibility to follow-up with your insurance company as SHC cannot act on your behalf in these cases to obtain payment.