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Patient Financial Services Representative

Posting Date

June 10, 2024


  • High school diploma, GED, or equivalent
  • Minimum of one to two years of experience with health insurance
  • Proficiency with Microsoft Excel, including the ability to create daily and monthly logs and summary reports, insert simple formulas and manipulate the design and appearance of worksheets required

Work Hours

  1. We are seeking a full-time (40 hrs/ week) Patient Financial Services Representative to work business hours Monday- Friday.

Job Summary

The patient financial services representative serves as the primary liaison between patients and insurance companies. They ensure primary and secondary claims are submitted timely and received by insurance company. They also appeal appropriately and work to find root cause of denials.  Additionally the patient financial services representative thinks outside of the box to find solutions to payment problems. They must be familiar with payer guidelines and rules and able to train other staff in correct practices by payer as well as understand general contract guidelines by payer. The position analyzes credit balances to ensure accurate and timely refunding to appropriate parties. They are responsible for facilitating timely payment, identifying overdue accounts, taking required actions, and maintaining complete and accurate patient accounting records. The patient financial services representative will be familiar with and assist patients in all facility programs designed to help resolve their balance in a timely manner and accurately recommends accounts for collections.  

Contact Information

Southwest Health
Attn: Human Resources
1400 Eastside Rd
Platteville, WI 53818
Phone: (608) 342-4796
Fax: (608) 342-5015

We believe that together we can change lives, and we anticipate your life will change in the process. If you aspire to help others find hope and live better, we invite you to submit your application below.


Southwest Health is truly an outstanding place to work. A full benefit package is available for employees working 20 hours/week or greater which includes: Health, Dental, Vision and Life insurance. Also available are long and short term disability, cell phone discount, flexible spending plan, paid time off, retirement plan with an employer contribution, fitness membership discount as well as use of exercise equipment at the facility.

Non-Discrimination Policy

Southwest Health prohibits discrimination against its customers, employees, and applicants for employment on the bases of race, color, national origin, age, disability, sex, gender identity, religion, reprisal, and where applicable, political beliefs, marital status, familial or parental status, sexual orientation, or all or part of an individual’s income is derived from any public assistance program, or protected genetic information in employment or in any program or activity conducted or funded by Southwest Health.