Mental Health Services

At Southwest Behavioral Services we’re here to make life better. Providing people of all ages individualized and professional emotional and mental health care services in a warm, supportive atmosphere.

_MG_3018We all face challenges from time to time, and unfortunately, helpful services are not available in many communities. Fortunately, we’re easy to find, and you’ll find us easy to work with. Our staff are experts who are dedicated to helping others in a completely confidential manner.

The important thing to remember is the first step to help begins with a simple phone call. You can read more about us here, or you can talk with your primary care provider. Or, you can pick up the phone and dial us direct for more information or for help. We’re here for you.

View our Mental Health Providers


Outpatient Services

For us, no two patients are ever alike. At SBS, how we help people overcome life’s challenges most often does not require an overnight hospital stay. That’s what outpatient services is all about. We help people of all ages get help and improve their lives on their own schedule.

Our staff includes an experienced and highly knowledgeable psychiatrist, TJ Norton, MD, as well as Nurse Practitioners, counselors, social workers and others. When it comes to confidential help, we believe there’s nowhere you will feel more cared for.

How can I benefit from outpatient services?

  • Recieve a comprehensive psychiatric evaluation
  • Get approximately six hours of therapy per week
  • Find healthy balance through wellness activities
  • Find out how to change unhealthy thoughts and behaviors
  • Understand and practice coping strategies
  • Get help with medication management
  • Receive an individual psychosocial assessment
  • Explore other therapies as needed
  • Learn how to improve your relationships
  • Overcome anxiety
  • Learn to cope with illness and difficulties
  • Gain confidence using new life skills
  • Get help building a better life
  • Live and feel happier

About Our Programs for Seniors

They may have limited mobility, chronic health problems, or illnesses such as Alzheimer’s or Parkinson’s disease. With the help of SH’s Southwest Behavioral Services, these difficulties can be made easier for the elderly and their families. 

We offer care in a warm, supportive atmosphere. Our professional team conducts a thorough evaluation to determine the cause of behavioral and mental changes. We then work with patients and families to develop a course of treatment.

These treatments can include educational programs, individual meetings with psychiatrists and group therapy with those who have similar conditions. Our nurses, psychiatrists, social workers and activity therapists help with all aspects of a patient’s life.

In order to address the unique needs and help our elderly neighbors maintain as much independence as possible, we have a wide range of services, such as:

Dealing with Emotional Illness

Persistent personality changes or unusual behavior may indicate your loved one is suffering from a mental illness such as depression. These symptoms are not normal at any age. In the elderly, they often indicate illness. Many emotional illnesses are treatable and the earlier they are caught, the better the results.

The Family’s Role

When one family member suffers from a mental or emotional illness, everyone is affected. The process of obtaining help for a loved one can bring pain and guilt for the rest of the family. Stresses and strains in relationships are intensified.

We understand this and encourage family members to participate in their loved one’s treatment process. Our family support groups help re-establish healthy communication that leads to stronger family ties and happier lives.

Inpatient Hospitalization

We want you to know there is hope and the right care is available locally. Stabilizing a mental health crisis sometimes requires direct personal care in the hospital. All our care is provided in a supportive environment with 24-hour nursing care to ensure patients’ well-being.

Care Team and Structure

Our care is personal and our team of healthcare professionals — including psychiatrists, physicians, social workers, nurses, activity therapists, psychotherapists and counselors —specialize in geriatric care. Our 10-bed inpatient care unit includes professionals from other departments at SH — such as occupational, physical, and speech therapists — that are available as needed.

No two patients are exactly alike, so we develop a comprehensive treatment plan based on the results of our thorough physical and mental evaluation. Our therapies are designed to help patient’s better care for themselves, follow their provider’s instructions about taking medicines and live as safely as possible.

Treatment may include:

  • Counseling for life stress
  • New ways to adapt to illness and stress
  • Education about mental illness
  • Understanding and using medication appropriately

To ensure the best possible care, we offer:

  • Confidential initial consultation to determine the appropriate level of care
  • Follow-up care to ensure long-lasting improvements
  • Management of patients secondary medical needs


Typically, patients are admitted with the following conditions:

  • Depression
  • Anxiety disorders
  • Obsessive/compulsive behaviors
  • Combativeness or violence against themselves or others
  • Early stages of dementia caused by an illness such as Alzheimer’s disease

Referrals may be made by physicians, psychologists, social workers, mental health professionals, social service agencies, family members or friends. However, the final admission decision is made by a psychiatrist.

Admissions are accepted 24 hours a day, 7 days a week at our inpatient facility located at 1185 North Elm Street in Platteville. Program services are covered by Medicare and most other insurance policies.

Intensive Outpatient Services

Outpatient services means an overnight hospital stay is not necessary. SH’s Intensive Outpatient program is for Medicare patients 50 years and older who are experiencing behavioral or emotional difficulties but do not require inpatient therapies.

What Does the Program Offer My Family Member?

  • Comprehensive psychiatric evaluation
  • Approximately six hours of therapy per week
  • Wellness activities
  • Guidance to change unhealthy thoughts and behaviors
  • Coping strategies
  • Medication management
  • Individual psychosocial assessment
  • Other therapies as needed

How Can I Find Out More About This Program?

Stop by – we’re located in the Platteville Clinic at SH campus at 1450 Eastside Road in Platteville. Call us at (608) 348-3656,

Memory Diagnostic Clinic

Memory loss is treatable and our personal care is always here to help improve you and your family member’s lives. At SH’s Memory Diagnostic Clinic, our mission is diagnosing and treating dementia as early as possible.

Diagnostic Structure

We follow internationally recognized protocols for diagnosing Alzheimer’s disease, related dementias, and other causes of memory impairment. Our interdisciplinary team includes psychiatrist TJ Norton, MD, Advanced Practice Nurse Practitioners, Valerie Herber, FPMHNP and Gerry Lou Sertle, APNP, PMHNP, and psychotherapist Jennifer Miller-Kass, MSW, LCSW.

We provide on-going monitoring and support and we assist patients and families in planning for the future. We’re also happy to communicate with a patient’s primary care physician upon request.

The clinic is located on SH’s Platteville Clinic campus at 1450 Eastside Road in Platteville.


  • Accessing care should be easy. That’s why anyone, including a physician, family member, caregiver or the patient, can make a referral to the clinic.
  • The patient or caregiver receives a packet of releases for medical information, medical history form and caregiver assessment forms. These forms should be completed and brought to the first appointment.
  • The first visit to the clinic is a two-hour appointment, followed by a half-hour appointment one month later. Three to six-month follow-up appointments are scheduled as appropriate.
  • For more information or to schedule an appointment, call SH’s Memory Diagnostic Clinic at (608) 348-3656.

Your Home

  • The patient/caregiver(s)/family provide a history
  • The patient receives a neuropsychological examination, depression screenings, functional and sensory exams and a targeted physical examination.
  • Laboratory and radiological testing is ordered as appropriate.
  • Appropriate services such as occupational, physical, speech therapy and nutritional consults are scheduled as indicated.


  • The patient, family, and caregiver are given the diagnosis and treatment recommendations.
  • Patients and family are counseled and provided further information regarding dementia, future planning and community resources.
  • Patients diagnosed with Alzheimer’s disease are linked with the Alzheimer’s Association for further education and support.