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Safe, effective, quality health care is something you can always count on from Southwest Health. We strive every day and have for decades to bring you 100% safe and effective care. The coronavirus did not change that. It only changes our approach.

What is different now?

Get the big picture here. Other specifics below:

  1. created a physically different and entirely separate clinic for “respiratory” patients, maintaining other areas, including our family practice clinic as strictly “non-respiratory.” This step separates patients with flu-like or coronavirus symptoms from all those without. We will maintain for as long as the situation warrants.
  2. asking all patients to call before coming to the hospital or clinic, so we may screen by phone and together decide the best way for each person to access the care they need.
  3. screening all patients and visitors at each of our entrances.
  4. requiring all patients and visitors to bring a mask to wear.
  5. testing all patients admitted to the hospital.
  6. screening all employees and keeping strict rules on exposure, quarantine, and return-to-work for all our staff.
  7. requiring patients and visitors and staff alike to wear masks inside our facilities.
  8. testing potential coronavirus patients outside our facilities in their cars.
  9. providing many patients with TeleHealth services, so they can access care remotely from a phone or electronic device.
  10. wearing of protective equipment by employees for every patient interaction.
  11. intensely disinfecting patient treatment areas with each patient.
  12. regularly and frequently disinfecting surfaces, doors and door handles, and other high touch items throughout our facilities.
  13. changing our visitor policy to allow no visitors with only a few very specific exceptions.
  14. rooming patients on arrival, so no one has to wait with others in our reception areas.
  15. remove reading materials and children’s toys from reception and waiting areas.
  16. continually re-evaluating procedures and practices as well as the scheduling and treatment of patients.

As we plan to increase our services and move toward more normal operations, we will do so carefully and methodically, with our clinical leaders working closely with our Medical Staff to ensure the safety of everyone in our facilities. We not only continue to make changes but also anticipate changes. We are carefully monitoring the situation locally and statewide to proactively address safety and pandemic concerns while also providing the access to health care services our communities need to stay well and thrive.