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Patient Financial Counselor

Job Title

Patient Financial Counselor

Posting Date

December 16, 2021


  • High school diploma, GED, or equivalent required
  • Previous medical billing experience, including knowledge of hospital and professional claim forms preferred
  • Minimum 6 months experience in office setting with experience answering multi-line phone preferred
  • Good understanding of medical terminology preferred
  • Previous experience with health insurance, collection techniques, or patient registration preferred
  • Basic data entry skills required as well as proficiency with Microsoft Word and Microsoft Outlook
  • Basic proficiency with Microsoft Excel with ability to create daily and monthly logs, summary reports, simple formulas and design of worksheets
  • Patient advocate who is caring and pays attention to detail

Work Hours

We are seeking a full-time (40 hours/week) to work between the hours of 7:30am-4:00pm.

Job Summary

Work Communication WQ’s within Epic to answer any billing questions from patients. Assist face to face with patients whom arrive at Southwest Health with questions. Work closely with the Insurance Billers to rectify any billing concerns that may arise from conversation from the patient. Be able to relay our payment options along with financial assistance to the patients when needed. The ability to set up patients under the Marketplace Insurance or Medicaid Insurance.

We believe that together we can change lives, and we anticipate your life will change in the process. If you aspire to help others find hope and live better, we invite you to submit your application below. Click Here to learn what others say about SH.


SH is truly an outstanding place to work. A full benefit package is available for employees working 20 hours/week or greater which includes: Health, Dental, Vision and Life insurance. Also available are long and short term disability, cell phone discount, flexible spending plan, paid time off, retirement plan with an employer contribution, fitness membership discount as well as use of exercise equipment at the facility.


Contact Info

Southwest Health
Attn: Human Resources
1400 East Side Rd
Platteville, WI 53818
Phone: (608) 342-4796
Fax: (608) 342-5015

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