Southwest Health was recognized recently as a 2020 Guardian of Excellence Award winner by Press Ganey. The Guardian of Excellence Award honors top-performing healthcare organizations who achieve or exceed the 95th percentile on a national basis for performance based on patients’ experience as reported directly in patient surveys.
The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in healthcare. Presented annually, the award is bestowed upon hospitals who consistently sustain performance in the top ranks of hospitals nationally for each quarterly reporting period throughout the year.
The nurses, physicians, other medical professionals, and support staff across Southwest Health are driven to excel by consistently delivering high levels of quality healthcare combined with compassionate personal care that results in patients’ ratings superior to nearly all such organizations across the nation.
“Our staff touches the lives of the people we serve in profound ways,” says Southwest Health CEO Dan Rohrbach. “This award is a direct result of their commitment to listening to patients, to providing the best possible care in every way, and to attending to all patient needs, to improving safety and quality, and to truly living our mission of caring for life. I am inspired by our team’s heroic efforts, especially in the face of the unique challenges brought on by the COVID-19 pandemic.”
The award represents important recognition from the healthcare industry’s leader in measuring, understanding, and improving the delivery of care. Says Rohrbach, “I am enormously proud of this team and the difference we make in the lives of people in our region.”
About Southwest Health
Southwest Health is a high performing regional health care network and among southwest Wisconsin’s largest employers. Southwest Health provides wide-ranging, high quality acute care services, including medical and surgical care, emergency, urgent care, and EMS/ambulance services, orthopedics, rehabilitation, women’s health, specialists clinics, full service eye centers in three communities, two family medical clinics including the region’s largest, outpatient behavioral health services for all ages, and customer-oriented retail pharmacy services. Also in Platteville, they operate an inpatient behavioral health facility, providing geriatric psychiatry in a safe and comfortable setting.
About Press Ganey
Press Ganey pioneered the health care performance improvement movement 35 years ago. Today, the company offers an integrated suite of solutions that enable quality transformation across the patient journey. Those solutions help hospitals and other health care organizations address safety, clinical excellence, patient experience, and workforce engagement. Working with more than 41,000 health care facilities, their mission is to reduce patient suffering and enhance caregiver resilience to improve the safety, quality, and experience of care.