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Urgent Care

We offer the area's only dedicated, full-time team of board-certified physicians for both our Emergency Department and Urgent Care Services. These are our own fully-dedicated physicians, not contracted or part-time doctors. 

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No Obstacles. Just Great Urgent Care.

urgentcare_web_Large.pngYou told us you didn’t want a simple bump in the road to automatically bump you up to an emergency visit. That’s why we raised the threshold between Urgent and Emergency care. The fact is, some health issues, such as an infection or a sprain, may need an x-ray or blood test to enable the doctor to make an accurate diagnosis. 

So now, if you need a basic lab test or an x-ray, we have you covered. No obstacles. Just great Urgent Care. 

Seeing one of our highly experienced physicians is now a better value than ever. 

At all but the biggest hospitals, urgent care services are provided through the Emergency Department (ED). So it’s not unusual that services and personnel in urgent care overlap with the ED. For that reason, it's easy to come to the conclusion that the difference between them is that urgent care is open during specific hours and that the ED is open 24/7. However, the real difference is the level of care provided.

It has always been common for an urgent care visit to become an ED visit if a patient needs an x-ray or blood test. At least until recently. The problem lies in the fact that some nonemergent health issues, such as an infection or sprain, may need an x-ray or blood test for accurate diagnosis.

Because we’ve heard from you that this is a common concern (and because ED visits are naturally more expensive), SHC physicians and nurses recently changed the urgent care criteria. It’s a move that staff anticipates will increase satisfaction and save patients money and frustration over billing.

“We’re fixing the problem by raising the threshold between urgent care and ED to ensure more cases remain urgent care. That will keep costs lower for our patients,” says Mark Bogner, MD and SHC’s Medical Director of ED/Urgent Care. Now, an urgent care visit can also include things such as a single x-ray, a basic blood test, or even a complete blood count test.

“We understand patients are making conscious decisions on where to go for care,” Terri Fugate, RN and SHC’s ED/ Urgent Care Manager says. “We made these changes to provide better urgent care and an even better value.”

The Difference between Urgent Care and Emergency Services 

Emergency services and urgent care are provided by the same team of SHC physicians, nurses and staff, so it's important to understand the difference. Even with the new guidelines noted above, a visit that begins in Urgent Care may become an Emergency Department visit after the physician completes the exam. We will do our best to let you know of anticipated changes in your level of care, but because you and your care are priority #1 for our team of physicians and nurses, this is not always possible. 

Urgent Care

Think of Urgent Care as a doctor's office when your doctor's office is closed. Accidents and illnesses don't keep an 8 to 5 schedule. So, neither do we. When your baby has an earache in the night, your teen comes home with a sprained ankle, or you wake up on a Saturday morning with the worst sore throat ever -- you'll find comfort and care here. 

All ages are welcome. No appointment or referral in necessary. And you don't need to be a Southwest Health Center patient. 

HOURS: Urgent care is available Monday through Friday from 5pm to 10pm and on weekends and holidays from 8am to 10pm. 

SHC Urgent Care is the place for minor conditions. Patients are evaluated in our Triage Room adjacent our Emergency Department. If lab work or medical imaging is done (other than one simple x-ray, a monospot, throat culture, urine sample or routine blood work) your visit may be elevated to an Emergency Department visit. However, we have expanded the lab and x-ray services available under Urgent Care, and we anticipate greater satisfaction and reduced costs for you. 

Urgent Care is the place to come for...

  • Insect bites
  • Cold and flu symptoms
  • Earaches
  • Minor infections
  • Minor rashes and burns
  • Sore throat or cough
  • Sprains and strains
  • Urinary tract infections
All ages are welcome. You don't need to be a SHC patient.

Emergency Services

Call 911 in case of a medical emergency. Or, come immediately to the Emergency Room if you experience any of the following conditions:

  • Bleeding
  • Broken Bones
  • Chest pain
  • Loss of consciousness
  • Poisoning
  • Seizures
  • Severe burns
  • Severe pain
  • Shortness of breath
  • Sudden paralysis or slurred speech
  • Suspected overdose of medication

Our ER/Urgent Care Department offers the latest technology and plus two fully equipped trauma rooms. Steps away, our doctors have access to the tri-states most advanced medical imaging technology, including a new in-house wide-bore MRI and new low dose CT machines.

Whether it's urgent or an emergency, the most important thing is that you see a doctor when you need one. At Southwest Health Center, our Urgent Care is in our Emergency Deparment. So, if you come into Urgent Care, and it turns out to be an emergency situation, you're already in the ER--with highly experienced ER physicians--no ambulance needed.

Our Doctors Make a Difference

Whether it's Urgent Care or Emergency treatment, our physician team offers truly unparalleled experience and expertise. Each of them comes with impeccable credentials and is personally dedicated to providing outstanding care. 


Mark Bogner, MD

Board certified in Emergency Medicine, Dr. Bogner is SHC's Emergency Department Medical Director.

He earned his MD from the University of Wisconsin Madison School of Medicine and Public Health in 1993. He completed his residency in Emergency Medicine at the University of Chicago. Among other credentials, he was Emergency Chief Resident at the University of Chicago (97-98), a UW Health Med Flight Physician (98-08), and Associate Director of the UW Health Emergency Department (06-09) as well as UW Emergency Medicine Residency Program Director (04-09).


Mitch Lewis, MD

Board certified in Emergency Medicine, Dr. Lewis brings more than 15 years experience in emergency medicine. 

He earned his MD at the University of Nebraska. He performed his internship at East Carolina University School of Medicine in 1995 and his residency in Emergency Medicine at Pitt County Memorial Hospital in Greenville, NC (95-97). Dr. Lewis worked in Colorado hospitals before moving to Wisconsin in 2007 where he joined the ER staff at Meriter Hospital in Madison. He also worked at Mercy Hospital in Janesville before coming to SHC. 


Bruce Lindsay, MD

Board certified in Emergency Medicine, Dr. Lindsay has been a member of the Emergency Medicine Academic Staff at the University of Wisconsin School of Medicine at Public Health since 1996. 

He earned his MD at Chicago Medical School in 1992. He performed his internship at St. Francis Hospital, Chicago and his residency in Emergency Medicine at the University of Chicago. Dr. Lindsay served as Med Flight Physician (96-08) and Med Flight Medical Director (01-08). He has also long been a distinguished member of the Core Academic Residency Faculty at the UW. 

Ray-Sloan-MD.jpgRaymond Sloan, MD

Many southwest Wisconsin residents are already very familiar with Dr. Sloan as he has served area patients in both the ER at Southwest Health Center and his local Dean Clinic practice since 1992. 

Dr. Sloan is board certified in family practice and brings more than 30 years experience in the ER. He earned his MD at the Medical College of Wisconsin in Milwaukee in 1974. He has served SHC and our patients in many ways, including as Chief of Staff and on our Board of Directors. He offers a very high level of experience and a well-earned reputation as an outstanding clinician and leader.