Southwest Health Center

Business Office & Financial Services

Thank you for choosing Southwest Health Center. We want to make your health care as easy for you as possible. That includes working to reduce the cost of health care for everyone and helping you understand your Southwest Health Care Center bill.

  • Contact Information
  • Make a Payment
  • Financial Counseling
  • Financial Assistance Program
  • Insurance Information

Contact Information

Insurance Billing Questions
608.348.2331
Fax: 608.342.4756
Hours: Monday – Friday 7:30 a.m. – 4:30 p.m.
Closed weekends and holidays

Self Pay Billing Questions & Payment Arrangements
Call Extended Business Office
866.805.4808
Hours: Monday – Thursday 8:00 a.m. – 8:00 p.m.
Friday 8:00 a.m. – 5:00 p.m.
Saturday 9:00 – 1:00

Send check money order or to pay in person:
Southwest Health Center
1400 East Side Road
Platteville WI, 53818

Southwest Health Center will bill your insurance company on your behalf if you have provided us with your insurance information at the time of registration. If you did not have your insurance information with you, please fax a copy of your card to us at 608.342.4756. You may also mail a copy of your card to the Southwest Health Center address above. Include “Attn: Patient Financial” in the address. All charges not paid by your insurance company, including coinsurance and deductible amounts, must be paid within 30 days of billing unless you contact us to establish payment arrangements.

Jenny Marshall
Patient Financial Services
608.342.5085
businessoffice@southwesthealth.org

Colleen Nolan
Manager of Patient Financial Services
608.342.4763
businessoffice@southwesthealth.org

Some services are not included on your hospital bill. Questions should be directed to:

  • Radiologists – Madison Radiology 877.775.1753
  • Anesthesiologists – CMT Anesthesia LLC 800.433.1439
  • Pathologists – Von Hayden 608.831.3356

Financial Counseling
A Financial Counselor is available to discuss payment options with you and, if necessary, set up mutually agreeable payment plans for your hospital bill. If you have no insurance, our Financial Counselors will also review with you programs for which you may qualify and will assist in the application process. You can reach a financial counselor at 608.342.5085.

Financial Assistance Program
Southwest Health Center will make available upon request an application for our Financial Assistance Program to any patient or responsible party. If you apply for financial assistance, you will be required to supply, at a minimum, a copy of your most recent federal tax return and a recent check stub (if applicable). This will assist us in determining if you qualify for this program. Federal Poverty Guidelines are used to determine eligibility. Elective services provided by the hospital are not eligible for this program. If you have any questions regarding this program or would like an application, please call our Financial Counselor at 608.342.5085.

As a cost saving measure, Southwest Health Center does not routinely send out itemized billings. If you would like a copy of an itemized statement, please contact our Patient Financial Department at 608.348.2331.

You can make payment by cash, check, money order, Visa, or MasterCard. If you would like to provide credit card information over the phone, please call 608.348.2331.

Please contact our Financial Counselor at 608.342.5085 for information on our financial assistance program.

Please fax your insurance card to 608.342.4756 or mail it to:
Southwest Health Center
1400 East Side Road
Platteville WI, 53818

Our Manager of Patient Financial Services can be reached at 608.342.4763 and will be able to provide an estimate for future services to you. All quotes are estimates only based on historical information. Actual patient balances will differ due to medical history, lab work needed, pharmacy dosage amounts, etc. Any differences between estimates given and actual balance are the patient’s responsibility.

You need to contact your insurance company to provide them with the requested information. Many insurance companies require a written response and will not take information verbally. It is your responsibility to follow-up with your insurance company as Southwest Health Center cannot act on your behalf in these cases to obtain payment.

Correspondence can be mailed to the following address:
Southwest Health Center
1400 East Side Road
Platteville WI, 53818

BadgerCare+
Getting access to health insurance for your family is easy. To apply, visit http://www.badgercareplus.org/ or call
1-800-362-3002 to find out about free or low-cost health and nutrition benefits.

Community Care
For information on Community Care, click here. For a Community Care application, click here